Exploratory Study of consumer issues in peer-to-peer platform markets

This study investigates five peer-to-peer (P2P) platform markets and identifies the main issues for peer consumers and peer providers from the perspective of consumer policy. Online P2P transactions via platforms present both benefits and challenges for consumers. Policy makers need better understanding of how consumer interests play out on platforms so they can promote a responsible development of these markets.

European Commission (2017). Exploratory Study of consumer issues in peer-to-peer platform markets. Luxembourg: Publications Office of the European Union.


  • Research publication
  • EU28
  • Yes
  • Airbnb, BlaBlacar, Uber
  • client characteristics, platform characteristics and business model
  • English
  • European Commission (Government)
  • Qualitative research
  • 2017
  • Open access
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