Living conditions and quality of life

Impact of digitalisation on social services

Report
Udgivet
2 april 2020
pdf
Formater
Executive summary in 22 languages
Hent
Forfatter(e): 
Molinuevo, Daniel

Væsentlige konklusioner

  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
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  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
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  • Digital technologies can achieve savings by reducing the need for more costly and intensive care, detecting fraud more effectively and ensuring that scarce resources are allocated more efficiently (for example, blockchain technology can help in the delivery and management of benefits).
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  • Digital technologies can contribute to an increased sense of safety for users and have enabled older people to continue living in their own homes for longer.
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  • Care provided with the aid of robots, telepresence and wearable devices can reduce the risk of contagion and ensure the continuity of care in case of quarantine, lockdown and/or social distancing.
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  • Training of staff and users in the use of digital technologies is important, particularly in cases where care cannot be provided face to face or when there are sudden spikes in demand for health and social care services.
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Resumé

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitaliRead more

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitalisation strategies and using digital technologies in social services, as well as some of the measures that have been put in place to overcome barriers. The overall aim is to work towards closing the knowledge gap regarding the opportunities and risks associated with technological change in this area. 

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Formater

  • Rapport

    Antal sider: 
    46
    Referencenr.: 
    EF19043
    ISBN: 
    978-92-897-2065-6
    Katalognr.: 
    TJ-04-20-154-EN-N
    DOI: 
    10.2806/130615
    Permalink: 
    eurofound.link/ef19043
    Catalogue info

    Impact of digitalisation on social services

    Forfatter(e): 
    Molinuevo, Daniel
    Topics: 
    Levevilkår og livskvalitet; Offentlige serviceydelser; Care; Den digitale tidsalder: muligheder og udfordringer for arbejdet og beskæftigelsen; Foregribelse og styring af konsekvenserne af forandringer

    Formater

    Citér denne publikation: 

    Eurofound (2020), Impact of digitalisation on social services, Publications Office of the European Union, Luxembourg.

  • Executive summary

    Referencenr.: 
    EF19043EN1
    Catalogue info

    Digitaliseringens indvirkning på den sociale forvaltning

    Forfatter(e): 
    Eurofound

    For at støtte Kommissionens målsætning om at sikre et Europa, der er på højde med den digitale tidsalder, belyser denne rapport brugen af digitale teknologier inden for den sociale forvaltning samt de politikker, der fremmer digital omstilling. Rapporten undersøger dels nogle af de vigtigste spørgsmål forbundet med gennemførelsen af digitaliseringsstrategier og brugen af digitale teknologier inden for den sociale forvaltning, dels nogle af de foranstaltninger, der er truffet til at overvinde hindringerne. Det overordnede mål er at bygge bro over videnkløften med hensyn til de muligheder og risici, der er forbundet med teknologiske forandringer på dette område.

    Kan downloades på 22 sprog

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  • Tables and graphs

    Figure 1: Digitalisation in the 2018 European Semester

Forskning udført forud for Det Forenede Kongeriges udtræden af Den Europæiske Union den 31. januar 2020 og offentliggjort efterfølgende kan omfatte data vedrørende de 28 EU-medlemsstater. Efter denne dato tager forskningen kun højde for de 27 EU-medlemsstater (EU-28 minus Det Forenede Kongerige), medmindre andet anføres.

Denne rapport præsenterer resultaterne af forskning, der er gennemført, inden covid-19 brød ud i Europa i februar 2020. Resultaterne tager derfor ikke højde for udbruddet.

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