Quality of public services during COVID-19

Eurofound’s unique e-survey, Living, working and COVID-19, provides a snapshot of the impact of the pandemic on people’s lives, with the aim of helping policymakers to bring about an equal recovery from the crisis. Two rounds of the e-survey have been carried out to date, allowing for comparison between the first round launched on 9 April, when most Member States were in lockdown, and the second round in July, when society and economies were slowly re-opening. The data cover a range of topics including fairness of support measures, the experience of online schooling and education, online healthcare and unmet healthcare needs, and access to online public services. Compare the data for each round and explore by country, gender and age.

Key findings

  • The highest levels of institutional trust reported are in healthcare systems, compared to the other areas such as the media, national governments and the EU. At the same time, it is workers in the health sector who report feeling emotionally drained more often, confirming the high exposure of healthcare workers to difficult and emotionally demanding situations during the pandemic.
  • The survey results demonstrate how the pandemic risks further widening inequalities between socioeconomic groups and across countries. These growing disparities can also impact the stability of the EU and underlines the need to implement fully the European Pillar of Social Rights and to communicate these measures clearly to EU citizens.

Background and data collection

Suggested citation

Eurofound (2020), Living, working and COVID-19 dataset, Dublin, http://eurofound.link/covid19data

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In light of the UK’s withdrawal from the European Union on 31 January 2020, it should be noted that much data published on the Eurofound website continues to include the 28 EU Member States, as the UK was included in earlier research. This will be progressively amended to reflect the current composition of the 27 EU Member States.