Quality of public services during COVID-19
Eurofound’s unique e-survey, Living, working and COVID-19, provides a snapshot of the impact of the pandemic on people’s lives, with the aim of helping policymakers to bring about an equal recovery from the crisis. Three rounds of the e-survey have been carried out to date.
- Round 1: Launched on 9 April 2020 when most Member States were in their first lockdown
- Round 2: July 2020 when economies and societies were gradually reopening
- Round 3: March 2021, almost a year on, as countries were still dealing with various levels of lockdown to curb the spread of new strains of the virus, while vaccination programmes were rolled out.
The data cover a range of topics including fairness of support measures, the experience of online schooling and education, online healthcare and unmet healthcare needs, and access to online public services. Compare the data for each round and explore by country, gender and age.
- Access to healthcare is a challenge for many Europeans. Over 20% of respondents were unable to access a medical examination or treatment during the pandemic. Disruptions to essential healthcare services and unmet healthcare needs were most commonly reported in Hungary, Portugal and Latvia.
Background and data collection
- Fieldwork: Round 1: 9 April–1 May 2020; Round 2: 22 June–27 July 2020; Round 3: 15 February–30 March 2021
- Sample size: Round 1: 86,457 (63,354 complete responses for EU27); Round 2: 31,732 (24,123 complete responses for EU27); Round 3: 62,518 (46,800 complete responses for EU27)
- Target population: People aged 18 and over
- Spatial coverage of the data visualisation: EU27
- Data collection mode: Online
- Respondent recruitment: Snowballing and advertisements on social media
- Publisher: Eurofound
- Copyright: Copyright policy
- Working paper: Living, working and COVID-19: Methodological Annex to Round 1
- Working paper: Living, working and COVID-19: Methodological Annex to Round 2
Eurofound (2020), Living, working and COVID-19 dataset, Dublin, http://eurofound.link/covid19data
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In light of the UK’s withdrawal from the European Union on 31 January 2020, it should be noted that data published on the Eurofound website may include the 28 EU Member States, as the UK was covered in earlier research. This will be progressively amended to reflect the current composition of the 27 EU Member States.