Total Quality Management (TQM) has been a leading development of the 1990s in
Britain. Surveys find that almost three-quarters of organisations claim to
have formal quality programmes, which are believed to work by increasing
employees' interest in their jobs and their understanding of how their work
contributes to organisational goals. Many of these programmes have been
introduced in the past five years. Definitions of TQM vary but its core
comprises: a focus on the customer; the improvement and inter-linking of
business processes; and continuous improvement ("Making quality critical", A
Wilkinson and H Willmott, eds, London, Routledge, 1995.).
One of Ireland's smallest banks, the Ulster Bank, is seeking to replace its
incremental-based pay system with a new performance-related reward scheme for
most of its 1,000 staff in the Republic of Ireland. The bank's proposals have
been resisted by members of the banking union, the Irish Bank Officials
Association (IBOA). They have, however, been accepted by its staff in
Northern Ireland who are part of the British industrial relations system.
On 7 May, the Dutch Government withdrew a bill that would have allowed
employers exemptions from paying the statutory national minimum wage 
(NL9702103F ). Discussions in Parliament had arrived at a political
The sabbatical leave pilot scheme, which was agreed as part of Finland's last
incomes policy agreement, has begun as planned. So far, 5,500 employees have
taken advantage of the scheme. The Ministry of Labour's target of
5,000-10,000 employees per year appears likely to be achieved.
During the 1990s, the tendencies within Italian enterprises towards a greater
participation of workers and their representatives have become more
pronounced. This has applied to direct, economic/financial and institutional
participation, and here we review recent developments, focusing on the second
and third types of participation.
At the end of March 1997, Ericsson Telecom (part of the Swedish Ericsson
Group) workers in Norrköping learned that their employer had made a
preliminary agreement with two US companies, SCI Systems and Solectron, to
sell the production of printed circuit cards part of the business. The
company wanted the sale to take place before the summer.
On 9 April 1997, the airline company Deutsche Lufthansa AG, the Union for
Public Services, Transport and Communication (Gewerkschaft Öffentliche
Dienste, Transport und Verkehr, ÖTV) and the German Salaried Employees'
Union (Deutsche Angestelltengewerkschaft, DAG) concluded a package deal,
which ended months of industrial action. The DAG agreed to be covered by the
Lufthansa-ÖTV collective agreements signed in October 1996. Furthermore, the
deal provides for an increase in the profit-sharing bonus of DEM 100 and an
overtime pay rise for cockpit employees. From September 1997, the trade
unions have the right to terminate the wage agreements in the event that
Lufthansa does not keep special rules which were jointly established. In
addition, Lufthansa, the ÖTV and the DAG agreed on the continuation of the
existing collective agreement which maintains the status quo for cabin crew,
as well as the existing general agreement on pay grades for ground staff, for
another three years.
In 10 sessions over the course of five months, the Metals, Mining and Energy
Workers trade union (Gewerkschaft Metall-Bergbau-Energie, GMBE) and eight
associations together comprising the metalworking sector within the
Bundessektion Industrie of the Austrian Chamber of the Economy
(Wirtschaftskammer Österreich, WKÖ) have thrashed out a collective
agreement on working time flexibilisation covering 229,000 employees (162,000
waged, 67,000 salaried) in industrial establishments. However, one of the
eight associations - Fachverband der Metallwarenindustrie- has been blocking
ratification of the deal since mid-March.
Speaking at the Institute of European Affairs in Dublin, Padraig Flynn, the
commissioner for employment, industrial relations and social affairs,
outlined his priorities for the Intergovernmental Conference (IGC) and
provided the audience with an update of the continuing negotiations leading
up the Amsterdam summit in June (EU9704117F ).
The European Restructuring Monitor (ERM) has reported on the employment impact of large-scale business restructuring since 2002. This publication series include the ERM reports, as well as blogs, articles and working papers on restructuring-related events in the EU27 and Norway.
Eurofound’s European Working Conditions Survey (EWCS) paints a wide-ranging picture of Europe at work across countries, occupations, sectors and age groups. This series consists of findings from the European Working Conditions Telephone Survey (EWCTS) 2021, an extraordinary edition conducted during the COVID-19 pandemic. The survey was first carried out in 1990.
This publication series gathers all overview reports on developments in working life, annual reviews in industrial relations and working conditions produced by Eurofound on the basis of national contributions from the Network of Eurofound Correspondents (NEC). Since 1997, these reports have provided overviews of the latest developments in industrial relations and working conditions across the EU and Norway. The series may include recent ad hoc articles written by members of the NEC.
Eurofound’s work on COVID-19 examines the far-reaching socioeconomic implications of the pandemic across Europe as they continue to impact living and working conditions. A key element of the research is the e-survey, launched in April 2020, with five rounds completed at different stages during 2020, 2021 and 2022. This is complemented by the inclusion of research into the ongoing effects of the pandemic in much of Eurofound’s other areas of work.
Eurofound's representativeness studies are designed to allow the European Commission to identify the ‘management and labour’ whom it must consult under article 154 of the Treaty on the Functioning of the European Union (TFEU). This series consists of studies of the representativeness of employer and worker organisations in various sectors.
This series reports on developments in minimum wage rates across the EU, including how they are set and how they have developed over time in nominal and real terms. The series explores where there are statutory minimum wages or collectively agreed minimum wages in the Member States, as well as minimum wage coverage rates by gender.
The European Working Conditions Survey (EWCS) launched in 1990 and is carried out every five years, with the latest edition in 2015. It provides an overview of trends in working conditions and quality of employment for the last 30 years. It covers issues such as employment status, working time duration and organisation, work organisation, learning and training, physical and psychosocial risk factors, health and safety, work–life balance, worker participation, earnings and financial security, work and health, and most recently also the future of work.
Eurofound’s Flagship report series 'Challenges and prospects in the EU' comprise research reports that contain the key results of multiannual research activities and incorporate findings from different related research projects. Flagship reports are the major output of each of Eurofound’s strategic areas of intervention and have as their objective to contribute to current policy debates.
Eurofound’s European Company Survey (ECS) maps and analyses company policies and practices which can have an impact on smart, sustainable and inclusive growth, as well as the development of social dialogue in companies. This series consists of outputs from the ECS 2019, the fourth edition of the survey. The survey was first carried out in 2004–2005 as the European Survey on Working Time and Work-Life Balance.
This series reports on and updates latest information on the involvement of national social partners in policymaking. The series analyses the involvement of national social partners in the implementation of policy reforms within the framework of social dialogue practices, including their involvement in elaborating the National Reform Programmes (NRPs).
The report describes trends in social and economic discontent across the EU between 2002 and 2020, highlighting in particular the turbulent times brought about by the COVID-19 pandemic. The report explores the evolution of social cohesion and its impact on economic and social discontent. It assesses the relationship between social cohesion and discontent during the pandemic, allowing for a comparison of the situation as it stands in 2023. The focus of the report is on regions where social cohesion is low, where a contrast is drawn with regions where social cohesion is much higher.
This report analyses the working conditions and job quality of different types of self-employed workers. Drawing on data from the European Working Conditions Survey, it looks into policies in Member States aimed at addressing the challenges and opportunities associated with specific types of self-employment.
This study provides information allowing for an assessment of the representativeness of the actors involved in the European sectoral social dialogue committee for the chemical sector. Their relative representativeness legitimises their right to be consulted, their role and effective participation in the European sectoral social dialogue and their capacity to negotiate agreements. The aim of this Eurofound’s study on representativeness is to identify the relevant national and European social partner organisations in the chemical sector in the EU Member States.
The focus of this report is on the role that human capital plays in determining inequalities across the EU, as well as within Member States. Using Cedefop’s work in this area, the report provides a comparative analysis of national trends in education and lifelong learning, including differences between educational groups in terms of income, living conditions and health.
The report maps trends in income inequality and examines the situation of the middle classes in the EU during 2020, the year most associated with the COVID-19 lockdowns. It charts developments in the size and composition of middle-class households across countries, identifies those that suffered disproportionately in 2020. Taking a longer lens, the report describes the evolution of income inequalities over the last 15 years, comparing the Great Recession (2007–2009) with the COVID-19 pandemic, and outlines the trends both between and within Member States.
This report explores the implications of the right of all EU citizens to live independently. It investigates the barriers faced by people who wish to live independently, and the situation of people at risk of living in institutional settings. It maps the various measures taken by EU Member States to foster independent living and autonomy. The report also includes policy pointers to support future decision-makers and provides a review of lessons learned from the COVID-19 pandemic.