La calidad de los servicios públicos durante la COVID-19 

Eurofound’s unique e-survey, Living, working and COVID-19, provides a snapshot of the impact of the pandemic on people’s lives, with the aim of helping policymakers to bring about an equal recovery from the crisis. Three rounds of the e-survey have been carried out to date.

  • Round 1: Launched on 9 April 2020 when most Member States were in their first lockdown
  • Round 2: July 2020 when economies and societies were gradually reopening
  • Round 3: March 2021, almost a year on, as countries were still dealing with various levels of lockdown to curb the spread of new strains of the virus, while vaccination programmes were rolled out.

The data cover a range of topics including fairness of support measures, the experience of online schooling and education, online healthcare and unmet healthcare needs, and access to online public services. Compare the data for each round and explore by country, gender and age.

Conclusiones principales

  • El acceso a la asistencia sanitaria es un reto cada vez mayor para muchos europeos. Más del 20 % de los encuestados no pudieron acceder a un reconocimiento o tratamiento médico durante la pandemia. Se notificaron más trastornos de los servicios sanitarios esenciales y necesidades de asistencia sanitaria no satisfechas en Hungría, Portugal y Letonia.

Background and data collection

  • Fieldwork : Round 1: 9 April–1 May 2020;Round 2: 22 June–27 July 2020; Round 3: 15 February–30 March 2021
  • Sample size : Round 1: 86,457 (63,354 complete responses for EU27); Round 2: 31,732 (24,123 complete responses for EU27); Round 3: 62,518 (46,800 complete responses for EU27)
  • Target population: People aged 18 and over
  • Spatial coverage of the data visualisation: EU27
  • Data collection mode: Online
  • Respondent recruitment: Snowballing and advertisements on social media
  • Publisher: Eurofound
  • Copyright: Copyright policy
  • Working paperLiving, working and COVID-19: Methodological Annex to Round 1
  • Working paper: Living, working and COVID-19: Methodological Annex to Round 2
Suggested citation

Eurofound (2020), Living, working and COVID-19 dataset, Dublin, http://eurofound.link/covid19data

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En vista de la salida del Reino Unido de la Unión Europea, el 31 de enero de 2020, cabe señalar que las informaciones publicadas en el sitio web de Eurofound siguen incluyendo a los 28 Estados miembros de la UE, ya que se incluyó al Reino Unido  en investigaciones anteriores. Esto se irá modificando progresivamente con el fin de reflejar la composición actual de los 27 Estados miembros de la UE.