Work organisation and innovation: Case study: Rabobank, Netherlands

Case study
Publicado
24 Marzo 2013
Formatos
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Authors: 
Lamers, Josee

Resumen

Rabobank Nederland (RN) is part of Rabobank Group, which provides financial services and insurance. It is the largest financial services provider in the Netherlands. The innovation described in this case study is an integral new concept of work called ‘Rabo Unplugged’. The new work style unites the organisation’s customer focus with the employees’ entrepreneurship. It enables the organisation to better respond to all needs of customers, while at the same time giving more freedom and responsibility to the employees to prevent them ‘becoming robots’, as one employee interviewed for this case study put it.
  • Report

    Number of Pages: 
    18
    Reference No: 
    ef12729
    Catalogue info

    Work organisation and innovation: Case study: Rabobank, Netherlands

    Authors: 
    Lamers, Josee

    Rabobank Nederland (RN) is part of Rabobank Group, which provides financial services and insurance. It is the largest financial services provider in the Netherlands. The innovation described in this case study is an integral new concept of work called ‘Rabo Unplugged’. The new work style unites the organisation’s customer focus with the employees’ entrepreneurship. It enables the organisation to better respond to all needs of customers, while at the same time giving more freedom and responsibility to the employees to prevent them ‘becoming robots’, as one employee interviewed for this case study put it.

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