Living conditions and quality of life

Impact of digitalisation on social services

Report
Publicado
2 Abril 2020
pdf
Formatos
Executive summary in 22 languages
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Autor o autores: 
Molinuevo, Daniel

Conclusiones principales

  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
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  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
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  • Digital technologies can achieve savings by reducing the need for more costly and intensive care, detecting fraud more effectively and ensuring that scarce resources are allocated more efficiently (for example, blockchain technology can help in the delivery and management of benefits).
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  • Digital technologies can contribute to an increased sense of safety for users and have enabled older people to continue living in their own homes for longer.
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  • Care provided with the aid of robots, telepresence and wearable devices can reduce the risk of contagion and ensure the continuity of care in case of quarantine, lockdown and/or social distancing.
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  • Training of staff and users in the use of digital technologies is important, particularly in cases where care cannot be provided face to face or when there are sudden spikes in demand for health and social care services.
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Resumen

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitaliRead more

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitalisation strategies and using digital technologies in social services, as well as some of the measures that have been put in place to overcome barriers. The overall aim is to work towards closing the knowledge gap regarding the opportunities and risks associated with technological change in this area. 

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Formatos

  • Informe

    Número de páginas: 
    46
    Número de referencia: 
    EF19043
    ISBN: 
    978-92-897-2065-6
    Catálogo nº.: 
    TJ-04-20-154-EN-N
    DOI: 
    10.2806/130615
    Permalink: 
    eurofound.link/ef19043
    Catalogue info

    Impact of digitalisation on social services

    Autor o autores: 
    Molinuevo, Daniel
    Topics: 
    Condiciones de vida y calidad de vida; Servicios públicos; Care; La era digital: oportunidades y desafíos para el trabajo y el empleo; Anticipación y gestión del impacto del cambio

    Formatos

    Citar esta publicación: 

    Eurofound (2020), Impact of digitalisation on social services, Publications Office of the European Union, Luxembourg.

  • Executive summary

    Número de referencia: 
    EF19043EN1
    Catalogue info

    El impacto de la digitalización en los servicios sociales

    Autor o autores: 
    Eurofound

    Con el fin de apoyar el objetivo de la Comisión Europea de garantizar que Europa esté preparada para la era digital, el presente informe examina el uso de las tecnologías digitales en los servicios sociales y las políticas que promueven la transformación digital. El informe explora algunas de las principales cuestiones relacionadas con la aplicación de estrategias de digitalización y el uso de las tecnologías digitales en los servicios sociales, así como algunas de las medidas adoptadas para superar los obstáculos. El objetivo general es trabajar en aras de reducir el nivel de desconocimiento en lo que se refiere a las oportunidades y los riesgos asociados a los cambios tecnológicos en este ámbito.

    Disponible para su descarga en 22 idiomas

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  • Tables and graphs

    Figure 1: Digitalisation in the 2018 European Semester

Las investigaciones realizadas antes de que el Reino Unido abandone la Unión Europea el 31 de enero de 2020 y publicadas posteriormente pueden incluir datos sobre los 28 Estados miembros de la UE. Después de esta fecha, las investigaciones solo tienen en cuenta a los 27 Estados miembros de la UE (EU-28 menos el Reino Unido), a menos que se especifique lo contrario.

El presente informe presenta los resultados de las investigaciones realizadas antes de que se manifestase el brote de COVID-19 en Europa, en febrero de 2020. Por esta razón, los resultados no tienen en cuenta la epidemia.

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