Results of survey data analysis as well as qualitative research in the field of quality of life and public services are made accessible through the EurLIFE observatory. Its work is supported by a Network of Eurofound Correspondents across all EU Member States and Norway.
In addition to individual circumstances and conditions, the quality of society has a major impact on citizens’ well-being. In recent years Europeans have reported a declining trust in society and institutions, societal tensions, economic and social insecurity as well as perceived inequalities and lack of fairness.
Public services are essential for achieving high levels of social protection, social cohesion and social inclusion. But it is the quality of and access to services that determines their success across a changing social and demographic landscape. The challenge for policymakers is to ensure the design and delivery of health and social services that meet the varied needs of citizens.
Quality of health and care services in the EU
Public services are essential for achieving high levels of social protection, social cohesion and social inclusion. However, to be effective in this regard, services must be of good quality and they must be equally accessible to the broadest possible range of citizens. Care services in particular represent a key component of social protection for EU citizens, improving quality of life and access to education and employment. This report reveals citizens’ perceptions of quality in healthcare, long-term care and childcare, and compares them between countries, groups in society and the receivers of care and indirect service users.
- Publication: Quality of health and care services in the EU