Total Quality Management (TQM) has been a leading development of the 1990s in
Britain. Surveys find that almost three-quarters of organisations claim to
have formal quality programmes, which are believed to work by increasing
employees' interest in their jobs and their understanding of how their work
contributes to organisational goals. Many of these programmes have been
introduced in the past five years. Definitions of TQM vary but its core
comprises: a focus on the customer; the improvement and inter-linking of
business processes; and continuous improvement ("Making quality critical", A
Wilkinson and H Willmott, eds, London, Routledge, 1995.).
On 28 April 1997, the German Public Services, Transport and Traffic Union
(Gewerkschaft Öffentliche Dienste, Transport und Verkehr, ÖTV) and the
German White-Collar Workers' Union (Deutsche Angestellten-Gewerkschaft, DAG)
announced the foundation of a new joint subsidiary union for the employees of
international and European organisations which are located in Germany.
Through the newly established "International Public Servants Organisation"
(IPSO), both unions want to create an effective interest representation for
the employees working in organisations like the European Monetary Institute
in Frankfurt or the European Patent Office in Munich. The foundation of IPSO
should also avoid competition between ÖTV and DAG in the recruitment of
members in international and European organisations, and should lead to a
closer cooperation between the unions. The latter is particularly important
because of the fact that the DAG is the only significant German trade union
which is not a member of the German Federation of Trade Unions (Deutscher
The high number of industrial injuries, recently reported by the Labour
Inspectorate, have fuelled the debate on the new Work Environment Act, which
is a part of the Government's action plan /Improved work environment year
2005/. According to the report on /Reported industrial injuries in the
building and construction sector, 1993-1995/, the sector experienced a 22%
increase in industrial injuries over the period in question (DK9704107F ).
The recession affecting Portuguese companies from 1991 to 1994 showed that
the difficulties faced by the country stemmed not just from economic
circumstances. Rather, the roots were far more complex and called for
structural changes to competitive factors involving the very fabric of
business and a general remodelling of managerial capacity, vocational
qualifications and financial structure.
Following the settlement of the public service nurses pay dispute (IE9702104N
), health workers, prisons officers, police and other public service
groups have been seeking follow-on increases based on parity claims - all of
which relate to the settlement secured by Ireland's 25,000 nurses.
In anticipation of the spring 1997 collective bargaining round, pilots at
Royal Dutch Airlines (KLM) are considering contributing to the company's
cost-cutting programme by exchanging salaries for share options and an
increased say in company policy. Unions are divided over this exchange.
In the retail and distributive sector, each type of shop - conventional
department stores, retail shops, food supermarkets with at least two branches
and independent retail shops - is covered by its own joint committee  and,
depending on its type, its employees work 36, 38 or 40 hours a week, have pay
differentials of between 20%- 25% and the right to be represented by a union
delegation  or not.
The Confederation of British Industry (CBI) announced in April 1997 that
"absenteeism" - the non-attendance of workers who are expected to be at work
- had cost UK business GBP 12 billion in 1996; an average of GBP 533 for
every employee. Just prior to the CBI announcement, the Manufacturing,
Science, Finance (MSF) trade union had announced the results of a survey
which highlighted the lack of a "feel-good" factor among employees due to
increasing job insecurity ("Union survey suggest little 'feel good effect' in
reality", MSF press release (8 April 1997)). These kinds of surveys have
elements in common, yet few acknowledge or even see what the linkages are.
On 22 April 1997 the European Court of Justice (ECJ) issued a judgment
stating that some provisions of the German Civil Law (Bürgerliches
Gesetzbuch,BGB) as well as the German Labour Court Law
(Arbeitsgerichtsgesetz, ArbGG) offend against the "Council Directive on the
implementation of the principle of equal treatment for men and women as
regards access to employment, vocational training and promotion and working
conditions" (76/207/EEC). The Directive which was adopted by the Council of
Ministers on 9 February 1976 proclaimed that the Member States shall put into
effect the "principle of equal treatment" (§ 1) which means "that there
shall be no discrimination whatsoever on grounds of sex either directly or
indirectly" (§ 2).
Shortages of jobs, alternating periods of employment and unemployment and
lack of job security are the main features of the current employment
situation for young people in Spain. For some of them this is a temporary
situation, but others will find it hard to escape. However, the reform of
labour market procedures that is currently being put before Parliament may go
some way towards improving working conditions.
Eurofound's representativeness studies are designed to allow the European Commission to identify the ‘management and labour’ whom it must consult under article 154 of the Treaty on the Functioning of the European Union (TFEU). This series consists of studies of the representativeness of employer and worker organisations in various sectors.
This series reports on developments in minimum wage rates across the EU, including how they are set and how they have developed over time in nominal and real terms. The series explores where there are statutory minimum wages or collectively agreed minimum wages in the Member States, as well as minimum wage coverage rates by gender.
Eurofound’s work on COVID-19 examines the far-reaching socioeconomic implications of the pandemic across Europe as they continue to impact living and working conditions. A key element of the research is the e-survey, conducted in three rounds – in April and July 2020 and in March 2021. This is complemented by the inclusion of research into the ongoing effects of the pandemic in much of Eurofound’s other areas of work.
The European Working Conditions Survey (EWCS) launched in 1990 and is carried out every five years, with the latest edition in 2015. It provides an overview of trends in working conditions and quality of employment for the last 30 years. It covers issues such as employment status, working time duration and organisation, work organisation, learning and training, physical and psychosocial risk factors, health and safety, work–life balance, worker participation, earnings and financial security, work and health, and most recently also the future of work.
The European Restructuring Monitor has reported on the employment impact of large-scale business restructuring since 2002. This series includes its restructuring-related databases (events, support instruments and legislation) as well as case studies and publications.
Eurofound’s Flagship report series 'Challenges and prospects in the EU' comprise research reports that contain the key results of multiannual research activities and incorporate findings from different related research projects. Flagship reports are the major output of each of Eurofound’s strategic areas of intervention and have as their objective to contribute to current policy debates.
Eurofound’s European Company Survey (ECS) maps and analyses company policies and practices which can have an impact on smart, sustainable and inclusive growth, as well as the development of social dialogue in companies. This series consists of outputs from the ECS 2019, the fourth edition of the survey. The survey was first carried out in 2004–2005 as the European Survey on Working Time and Work-Life Balance.
This series reports on and updates latest information on the involvement of national social partners in policymaking. The series analyses the involvement of national social partners in the implementation of policy reforms within the framework of social dialogue practices, including their involvement in elaborating the National Reform Programmes (NRPs).
This series reports on the new forms of employment emerging across Europe that are driven by societal, economic and technological developments and are different from traditional standard or non-standard employment in a number of ways. This series explores what characterises these new employment forms and what implications they have for working conditions and the labour market.
The European Company Survey (ECS) is carried out every four to five years since its inception in 2004–2005, with the latest edition in 2019. The survey is designed to provide information on workplace practices to develop and evaluate socioeconomic policy in the EU. It covers issues around work organisation, working time arrangements and work–life balance, flexibility, workplace innovation, employee involvement, human resource management, social dialogue, and most recently also skills use, skills strategies and digitalisation.
This report examines a number of collective labour disputes involving industrial action in EU Member States, Norway and the UK. It provides a comprehensive study of each labour dispute, including information on industrial action events and the context for each dispute, as well as the relevant topics, actors, attempts at resolution and outcomes. Different types of collective labour disputes and their occurrence in various countries and sectors are presented, indicating how they are linked to different industrial relations regimes.
Social dialogue lies at the heart of the EU treaties and governance. Social partners are core stakeholders who can assess policy needs and contribute to policy formation and to designing and implementing national reforms in the social and employment fields. This report focuses on the timely and meaningful involvement of national social partners in the preparation of the new resilience and recovery plans and the national reform programmes (NRPs) that were temporarily integrated under the European Semester in 2021.
This policy brief explores the social situation of Europeans with a disability during the COVID-19 pandemic. Using data from the March–April 2021 Living, working and COVID-19 e-survey, it compares the situation of respondents with and without a disability in three areas: perceptions of the healthcare system, mental well-being and financial precarity.
This report examines the phenomenon of overtime in the EU, providing a comparative description of how it is regulated in EU Member States. It also assesses how contentious the issue can be and investigates the reasons behind the various disputes and debates. Finally, the report attempts to quantify and characterise the share of overtime for which workers are not paid or compensated. The analysis is based on information collected in EU Member States by the Network of Eurofound Correspondents.
Living and working in Europe, Eurofound’s 2021 yearbook, provides a snapshot of the latest developments in the work and lives of Europeans as explored in the Agency’s research activities over the course of 2021. The range of topics as a result is broad, from the growing diversity of employment across EU regions to developments in minimum wages, and of course the continuing impact of the COVID-19 pandemic.
Every year, Eurofound compiles a report summarising the key developments in minimum wages across EU countries. The report explains how minimum wages are set and describes the role of social partners, covering the evolution of statutory rates, collectively agreed wages and the national debates on these issues.
This report investigates the practical implementation of the European Works Council (EWC) Directive at company level. It explores the challenges faced by existing EWCs and provides examples of identified solutions and remaining issues from the point of view of both workers and management. The report looks at the way that EWCs meet the requirements of the EWC Directive in terms of establishing processes of information and consultation.
This report will map the existing regulations on telework in European Union Member States, including in legislation and collective agreements. It will present the most recent changes to these regulations and shed light on how the future of (tele)work could be regulated at both national and EU level, in order to improve working conditions in telework arrangements and reduce the risks associated with telework and with specific ways of working remotely.
The civil aviation sector has been deeply impacted by the COVID-19 pandemic. It is one of the most severe crises the sector has ever experienced, giving rise to a number of significant challenges for companies and workers alike. This study will explore the role of social dialogue and collective bargaining in how the sector is adapting to the pandemic. What kinds of changes have been introduced, either through social dialogue or collective bargaining? Are the changes temporary or permanent?
The hospital sector has been deeply impacted by the COVID-19 pandemic. Hospitals and their workers are on the frontline in the fight against the virus, and they face a number of significant challenges in terms of resources, work organisation and working conditions. This study will explore the role of social dialogue and collective bargaining in how the sector is adapting to the pandemic. What kinds of changes have been introduced, either through social dialogue or collective bargaining? Are the changes temporary or permanent?