Qualité des services publics durant la pandémie de COVID-19

Eurofound’s unique e-survey, Living, working and COVID-19, provides a snapshot of the impact of the pandemic on people’s lives, with the aim of helping policymakers to bring about an equal recovery from the crisis. Three rounds of the e-survey have been carried out to date.

  • Round 1: Launched on 9 April 2020 when most Member States were in their first lockdown
  • Round 2: July 2020 when economies and societies were gradually reopening
  • Round 3: March 2021, almost a year on, as countries were still dealing with various levels of lockdown to curb the spread of new strains of the virus, while vaccination programmes were rolled out.

The data cover a range of topics including fairness of support measures, the experience of online schooling and education, online healthcare and unmet healthcare needs, and access to online public services. Compare the data for each round and explore by country, gender and age.

Principales conclusions

  • L’accès aux soins de santé représente un problème croissant pour de nombreux Européens. Plus de 20 % des personnes interrogées n’ont pas pu avoir accès à un examen ou à un traitement médical durant la pandémie. Les perturbations des services de santé essentiels et les besoins non satisfaits en matière de soins médicaux ont été signalés le plus souvent en Hongrie, au Portugal et en Lettonie.

Background and data collection

  • Fieldwork : Round 1: 9 April–1 May 2020;Round 2: 22 June–27 July 2020; Round 3: 15 February–30 March 2021
  • Sample size : Round 1: 86,457 (63,354 complete responses for EU27); Round 2: 31,732 (24,123 complete responses for EU27); Round 3: 62,518 (46,800 complete responses for EU27)
  • Target population: People aged 18 and over
  • Spatial coverage of the data visualisation: EU27
  • Data collection mode: Online
  • Respondent recruitment: Snowballing and advertisements on social media
  • Publisher: Eurofound
  • Copyright: Copyright policy
  • Working paperLiving, working and COVID-19: Methodological Annex to Round 1
  • Working paper: Living, working and COVID-19: Methodological Annex to Round 2
Suggested citation

Eurofound (2020), Living, working and COVID-19 dataset, Dublin, http://eurofound.link/covid19data

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Compte tenu du retrait du Royaume-Uni de l’Union européenne le 31 janvier 2020, il convient de noter que les données publiées sur le site web d’Eurofound peuvent inclure les 28 États membres de l’UE, étant donné que le Royaume-Uni était inclus dans les recherches antérieures. Cette situation sera progressivement modifiée afin de refléter la composition actuelle de l’UE, qui comprend 27 États membres.