This is Uber's playbook for sabotaging Lyft

26 August 2014 - Uber is arming teams of independent contractors with burner phones and credit cards as part of its sophisticated effort to undermine Lyft and other competitors. Interviews with current and former contractors, along with internal documents obtained by The Verge, outline the company’s evolving methods. Using contractors it calls "brand ambassadors," Uber requests rides from Lyft and other competitors, recruits their drivers, and takes multiple precautions to avoid detection. The effort, which Uber appears to be rolling out nationally, has already resulted in thousands of canceled Lyft rides and made it more difficult for its rival to gain a foothold in new markets. Uber calls the program "SLOG," and it’s a previously unreported aspect of the company’s ruthless efforts to undermine its competitors.

Newton, C. (2014), 'This is Uber's playbook for sabotaging Lyft', The Verge, 26 August.

Metadata

  • Uber, Lyft
  • transport
  • On-location platform-determined routine work
  • United States
  • 2014
  • Article
  • competition
  • English
  • The Verge (Publisher)
  • Subscription
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