Public services

Quality of health and care services in the EU - Executive summary

The report examines the use, access to and perceptions of quality in relation to health services (primary care and hospital services), long-term care and childcare across the European Union. These public services are important for managing care  responsibilities, enabling participation in employment and social life and overall quality of life. The findings are based on data drawn from the European Quality of Life Survey (EQLS) 2016 carried out in 28 EU Member States. Public services are understood as services for the public, regardless of whether they are provided by the public sector, private initiative or a mixed partnership. In the report, public services are considered to be of high quality if the following criteria are met: they are easily accessible, the quality of care received is high, people are treated equally by the services and the services are free of corruption.

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