Living conditions and quality of life

Impact of digitalisation on social services

Report
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2 travnja 2020
pdf
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Executive summary in 22 languages
Preuzimanje

Osnovni pokazatelji

  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
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  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
  • Digital technologies can achieve savings by reducing the need for more costly and intensive care, detecting fraud more effectively and ensuring that scarce resources are allocated more efficiently (for example, blockchain technology can help in the delivery and management of benefits).
  • Digital technologies can contribute to an increased sense of safety for users and have enabled older people to continue living in their own homes for longer.
  • Care provided with the aid of robots, telepresence and wearable devices can reduce the risk of contagion and ensure the continuity of care in case of quarantine, lockdown and/or social distancing.
  • Training of staff and users in the use of digital technologies is important, particularly in cases where care cannot be provided face to face or when there are sudden spikes in demand for health and social care services.
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Sažetak

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitaliRead more

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitalisation strategies and using digital technologies in social services, as well as some of the measures that have been put in place to overcome barriers. The overall aim is to work towards closing the knowledge gap regarding the opportunities and risks associated with technological change in this area. 

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Oblici

  • Izvješće

    Broj stranica: 
    46
    Referentni broj: 
    EF19043
    ISBN: 
    978-92-897-2065-6
    Kataložni broj: 
    TJ-04-20-154-EN-N
    DOI: 
    10.2806/130615
    Catalogue info

    Impact of digitalisation on social services

    Oblici

    Upućivanje na ovu publikaciju: 

    Eurofound (2020), Impact of digitalisation on social services, Publications Office of the European Union, Luxembourg.

  • Executive summary

    Referentni broj: 
    EF19043EN1
    Catalogue info

    Utjecaj digitalizacije na socijalne usluge

    Autor(i): 
    Eurofound

    Kako bi se pružila podrška Europskoj komisiji u nastojanju da pripremi Europu za digitalno doba, u ovom se izvješću ispituje upotreba digitalnih tehnologija u sektoru socijalnih usluga i politike kojima se promiče njihova digitalna transformacija. U izvješću se analiziraju neka od ključnih pitanja povezanih s provedbom strategija digitalizacije i upotrebom digitalnih tehnologija u sektoru socijalnih usluga, kao i određene mjere koje su poduzete kako bi se prevladale postojeće prepreke. Opći je cilj raditi na proširivanju znanja u pogledu mogućnosti i rizika povezanih s tehnološkim promjenama u ovom području.

    Dostupno za preuzimanje na 22 jezika

    Preuzimanje
  • Tables and graphs

    Figure 1: Digitalisation in the 2018 European Semester

Istraživanja provedena prije datuma povlačenja Ujedinjene Kraljevine iz Europske unije, odnosno prije 31. siječnja 2020., i naknadno objavljena mogu sadržavati podatke koji se odnose na 28 država članica EU-a. Nakon tog datuma istraživanja obuhvaćaju samo 27 država članica EU-a (tj. EU28 bez UK-a) ako nije drugačije navedeno.

Istraživanje čiji su rezultati predstavljeni u ovom izvješću provedeno je prije nego što je u Europi u veljači 2020. izbila epidemija bolesti COVID-19. Zbog toga u tim rezultatima nije uzeta u obzir situacija tijekom epidemije.

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