Since the advent of the Industrial Revolution, technological change has brought both opportunities and risks. However, the widespread entry of computing technology into the workplace in the 1980s, and in particular the arrival of the World Wide Web in the 1990s, has profoundly affected society and the economy. This ‘digitalisation’ has already changed the nature of work: today’s offices look markedly different from their counterparts in the 1980s. Banking services, travel, retail –have all changed, with knock-on effects for employment and working conditions. And, with no signs of events slowing, more profound change may be on the way.