951 items found

Eurofound publishes its work in a range of publication formats to match audience needs and the nature of the output. These include flagship reports on a particular area of activity, research reports summarising the findings of a research project and policy briefs presenting policy pointers from research projects or facts and figures relevant to policy debates. Also included are blog articles, regular articles on working life in Europe, presentations, working papers providing background material to ongoing or already concluded research, and reports arising from ad hoc requests by policymakers. Other corporate publications include annual reports, brochures and promotional publications. Web databases and online resources such as data visualisation applications are available in Data and resources.

  • Quality of work in call centres

    A survey conducted by Forschungs- und Beratungsstelle Arbeitswelt (FORBA) focuses on the quality of work, corporate strategies and institutional frameworks of call centres. The results are based on responses of managers of 96 call centres, inhouse as well as subcontracting companies, and represent 9,100 employees.