European Foundation for the Improvement of Living and Working Conditions
The tripartite EU agency providing knowledge to assist in the development of better social, employment and work-related policies
The tripartite EU agency providing knowledge to assist in the development of better social, employment and work-related policies
Public services are essential for achieving high levels of social protection, social cohesion and social inclusion. However, to be effective in this regard, services must be of good quality and they must be equally accessible to the broadest possible range of citizens. Care services in particulaRead more
Public services are essential for achieving high levels of social protection, social cohesion and social inclusion. However, to be effective in this regard, services must be of good quality and they must be equally accessible to the broadest possible range of citizens. Care services in particular represent a key component of social protection for EU citizens, improving quality of life and access to education and employment. This report reveals citizens’ perceptions of quality in healthcare, long-term care and childcare, and compares them between countries, groups in society and the receivers of care and indirect service users.
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Public services are essential for achieving high levels of social protection, social cohesion and social inclusion. However, to be effective in this regard, services must be of good quality and they must be equally accessible to the broadest possible range of citizens.
The report examines the use, access to and perceptions of quality in relation to health services (primary care and hospital services), long-term care and childcare across the European Union. These public services are important for managing care responsibilities, enabling participation in employment and social life and overall quality of life. The findings are based on data drawn from the European Quality of Life Survey (EQLS) 2016 carried out in 28 EU Member States. Public services are understood as services for the public, regardless of whether they are provided by the public sector, private initiative or a mixed partnership. In the report, public services are considered to be of high quality if the following criteria are met: they are easily accessible, the quality of care received is high, people are treated equally by the services and the services are free of corruption.
Eurofound's European Quality of Life Survey (EQLS) examines both the objective circumstances of European citizens' lives and how they feel about those circumstances and their lives in general. This series consists of outputs from the EQLS 2016, the fourth edition of the survey. The survey was first carried out in 2003.
Eurofound is an agency of the European Union
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