Public services

Quality of health and care services in the EU

Report
Updated
11 júlí 2019
Published
11 júlí 2019
Formats
Executive summary in 22 languages

PDF

Abstract

Public services are essential for achieving high levels of social protection, social cohesion and social inclusion. However, to be effective in this regard, services must be of good quality and they must be equally accessible to the broadest possible range of  citizens. Care services in particular represent a key component of social protection for EU citizens, improving quality of life and access to education and employment. This report reveals citizens’ perceptions of quality in healthcare, long-term care and childcare, and compares them between countries, groups in society and the receivers of care and indirect service users.

  • Full report

    Number of Pages: 
    76
    Reference No: 
    EF18034
    ISBN: 
    978-92-897-1886-8
    Catalogue: 
    TJ-04-19-471-EN-N
    DOI: 
    10.2806/5643
    Catalogue info

    Quality of health and care services in the EU

    Public services are essential for achieving high levels of social protection, social cohesion and social inclusion. However, to be effective in this regard, services must be of good quality and they must be equally accessible to the broadest possible range of  citizens.

    Available formats

  • Executive summary

    Reference No: 
    EF180341
    Catalogue info

    Quality of health and care services in the EU - Executive summary

    Authors: 
    Eurofound

    The report examines the use, access to and perceptions of quality in relation to health services (primary care and hospital services), long-term care and childcare across the European Union. These public services are important for managing care  responsibilities, enabling participation in employment and social life and overall quality of life. The findings are based on data drawn from the European Quality of Life Survey (EQLS) 2016 carried out in 28 EU Member States. Public services are understood as services for the public, regardless of whether they are provided by the public sector, private initiative or a mixed partnership. In the report, public services are considered to be of high quality if the following criteria are met: they are easily accessible, the quality of care received is high, people are treated equally by the services and the services are free of corruption.

    Available in 22 languages for download

    PDF

Part of the series

  • European Quality of Life Survey 2016

    Carried out every four years, this unique, pan-European European Quality of Life Survey (EQLS) examines both the objective circumstances of European citizens' lives and how they feel about those circumstances and their lives in general. This series consists of outputs from the 2016 edition of the EQLS.

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