Public services

Impact of digitalisation on social services

Report
Pubblicato
2 Aprile 2020
pdf
Formati
Executive summary in 22 languages
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Autore(i): 
Molinuevo, Daniel

Risultati principali

  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
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  • Evidence on the impact of digitalisation on social services is limited, in part because many of these technologies are still emerging, but there is some evidence that the automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
  • Digital technologies can achieve savings by reducing the need for more costly and intensive care, detecting fraud more effectively and ensuring that scarce resources are allocated more efficiently (for example, blockchain technology can help in the delivery and management of benefits).
  • Digital technologies can contribute to an increased sense of safety for users and have enabled older people to continue living in their own homes for longer.
  • Care provided with the aid of robots, telepresence and wearable devices can reduce the risk of contagion and ensure the continuity of care in case of quarantine, lockdown and/or social distancing.
  • Training of staff and users in the use of digital technologies is important, particularly in cases where care cannot be provided face to face or when there are sudden spikes in demand for health and social care services.
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Sommario

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitaliRead more

To support the European Commission’s objective of ensuring Europe is fit for the digital age, this report examines the use of digital technologies in social services and the policies that promote digital transformation. The report explores some of the main issues involved in implementing digitalisation strategies and using digital technologies in social services, as well as some of the measures that have been put in place to overcome barriers. The overall aim is to work towards closing the knowledge gap regarding the opportunities and risks associated with technological change in this area. 

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Formati

  • Relazione

    Numero di pagine: 
    46
    N. di riferimento: 
    EF19043
    ISBN: 
    978-92-897-2065-6
    N. di catalogo: 
    TJ-04-20-154-EN-N
    DOI: 
    10.2806/130615
    Catalogue info

    Impact of digitalisation on social services

    Autore(i): 
    Molinuevo, Daniel

    Formati

    Cita questa pubblicazione: 

    Eurofound (2020), Impact of digitalisation on social services, Publications Office of the European Union, Luxembourg.

  • Executive summary

    N. di riferimento: 
    EF19043EN1
    Catalogue info

    L’impatto della digitalizzazione sui servizi sociali

    Autore(i): 
    Eurofound

    Per sostenere l’obiettivo della Commissione europea di garantire che l’Europa sia pronta per l’era digitale, la relazione esamina l’uso delle tecnologie digitali nei servizi e nelle politiche sociali che promuovono la trasformazione digitale. La relazione esplora alcune delle principali problematiche legate all’attuazione delle strategie di digitalizzazione e all’impiego delle tecnologie digitali nei servizi sociali, nonché alcune delle misure poste in essere per superare le barriere. L’obiettivo generale è di contribuire a colmare il divario di conoscenza riguardo alle opportunità e ai rischi associati al cambiamento tecnologico in questo settore.

    Scaricabile in 22 lingue

    Scarica
  • Tables and graphs

    Figure 1: Digitalisation in the 2018 European Semester

Le ricerche effettuate anteriormente al recesso del Regno Unito dall’Unione europea il 31 gennaio 2020, e pubblicate successivamente, possono includere i dati relativi ai 28 Stati membri. Salvo indicazione contraria, successivamente a tale data, la ricerca prende in considerazione unicamente i 27 Stati membri dell’UE (UE28 meno il Regno Unito).

Questa relazione presenta i risultati della ricerca condotta prima della pandemia di coronavirus in Europa nel febbraio 2020. Per questo motivo, i risultati non prendono in considerazione la pandemia.

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