Total Quality Management (TQM) has been a leading development of the 1990s in
Britain. Surveys find that almost three-quarters of organisations claim to
have formal quality programmes, which are believed to work by increasing
employees' interest in their jobs and their understanding of how their work
contributes to organisational goals. Many of these programmes have been
introduced in the past five years. Definitions of TQM vary but its core
comprises: a focus on the customer; the improvement and inter-linking of
business processes; and continuous improvement ("Making quality critical", A
Wilkinson and H Willmott, eds, London, Routledge, 1995.).
The recession affecting Portuguese companies from 1991 to 1994 showed that
the difficulties faced by the country stemmed not just from economic
circumstances. Rather, the roots were far more complex and called for
structural changes to competitive factors involving the very fabric of
business and a general remodelling of managerial capacity, vocational
qualifications and financial structure.
The high number of industrial injuries, recently reported by the Labour
Inspectorate, have fuelled the debate on the new Work Environment Act, which
is a part of the Government's action plan /Improved work environment year
2005/. According to the report on /Reported industrial injuries in the
building and construction sector, 1993-1995/, the sector experienced a 22%
increase in industrial injuries over the period in question (DK9704107F ).
In anticipation of the spring 1997 collective bargaining round, pilots at
Royal Dutch Airlines (KLM) are considering contributing to the company's
cost-cutting programme by exchanging salaries for share options and an
increased say in company policy. Unions are divided over this exchange.
In the retail and distributive sector, each type of shop - conventional
department stores, retail shops, food supermarkets with at least two branches
and independent retail shops - is covered by its own joint committee  and,
depending on its type, its employees work 36, 38 or 40 hours a week, have pay
differentials of between 20%- 25% and the right to be represented by a union
delegation  or not.
On 22 April 1997 the European Court of Justice (ECJ) issued a judgment
stating that some provisions of the German Civil Law (Bürgerliches
Gesetzbuch,BGB) as well as the German Labour Court Law
(Arbeitsgerichtsgesetz, ArbGG) offend against the "Council Directive on the
implementation of the principle of equal treatment for men and women as
regards access to employment, vocational training and promotion and working
conditions" (76/207/EEC). The Directive which was adopted by the Council of
Ministers on 9 February 1976 proclaimed that the Member States shall put into
effect the "principle of equal treatment" (§ 1) which means "that there
shall be no discrimination whatsoever on grounds of sex either directly or
indirectly" (§ 2).
Following the settlement of the public service nurses pay dispute (IE9702104N
), health workers, prisons officers, police and other public service
groups have been seeking follow-on increases based on parity claims - all of
which relate to the settlement secured by Ireland's 25,000 nurses.
The Confederation of British Industry (CBI) announced in April 1997 that
"absenteeism" - the non-attendance of workers who are expected to be at work
- had cost UK business GBP 12 billion in 1996; an average of GBP 533 for
every employee. Just prior to the CBI announcement, the Manufacturing,
Science, Finance (MSF) trade union had announced the results of a survey
which highlighted the lack of a "feel-good" factor among employees due to
increasing job insecurity ("Union survey suggest little 'feel good effect' in
reality", MSF press release (8 April 1997)). These kinds of surveys have
elements in common, yet few acknowledge or even see what the linkages are.
After the Brussels Industrial tribunal (BE9704208N ), on 4 April it was a
French court's turn to find Renault's management guilty of disobeying the law
in a ruling which could well postpone the closure of the Vilvorde plant.
Just one week after the German social partners and Government found a
compromise on the future development of the German mining industry
(DE9703104F ) the Ruhr region (one of Germany's oldest industrial areas)
was again the focus of social conflict. On 18 March 1997 the second-largest
German steel producer, Krupp-Hoesch, announced plans for a hostile takeover
of its main competitor, Thyssen. Krupp-Hoesch made an offer to the Thyssen
shareholders to buy their shares for DEM 435 each, which was about 25% higher
than the current quotation on the German stock exchange. The president of
Krupp-Hoesch, Gerhard Cromme, stated that the acquisition of Thyssen would
create a lot of synergy effects, and could help to improve the international
competitiveness of the German steel industry.
Eurofound’s European Quality of Life Survey (EQLS) examines both the objective circumstances of European citizens' lives and how they feel about those circumstances and their lives in general. This series consists of outputs from the EQLS 2003, the first edition of the survey.
Eurofound's European Quality of Life Survey (EQLS) examines both the objective circumstances of European citizens' lives and how they feel about those circumstances and their lives in general. This series consists of outputs from the EQLS 2007, the second edition of the survey. The survey was first carried out in 2003.
Eurofound's European Quality of Life Survey (EQLS) examines both the objective circumstances of European citizens' lives and how they feel about those circumstances and their lives in general. This series consists of outputs from the EQLS 2012, the third edition of the survey. The survey was first carried out in 2003.
Eurofound’s European Working Conditions Survey (EWCS) paints a wide-ranging picture of Europe at work across countries, occupations, sectors and age groups. This series consists of findings from the EWCS 2005, the fourth edition of the survey. The survey was first carried out in 1990.
Eurofound’s European Working Conditions Survey (EWCS) paints a wide-ranging picture of Europe at work across countries, occupations, sectors and age groups. This series consists of findings from the EWCS 2010, the fifth edition of the survey. The survey was first carried out in 1990.
This publication series explores scenarios for the future of manufacturing. The employment implications (number of jobs by sector, occupation, wage profile, and task content) under various possible scenarios are examined. The scenarios focus on various possible developments in global trade and energy policies and technological progress and run to 2030.
This report captures the impact of the COVID-19 crisis on the quality of life of older citizens, including the impact on their well-being, finances, employment and social inclusion. It explores the effects on the use of care services and older people’s reliance on other support. The report presents policy measures that have been implemented in EU Member States to support older people along all of the above-mentioned dimensions.
This report examines a number of collective labour disputes involving industrial action in EU Member States, Norway and the UK. It provides a comprehensive study of each labour dispute, including information on industrial action events and the context for each dispute, as well as the relevant topics, actors, attempts at resolution and outcomes. Different types of collective labour disputes and their occurrence in various countries and sectors are presented, indicating how they are linked to different industrial relations regimes.
Social dialogue lies at the heart of the EU treaties and governance. Social partners are core stakeholders who can assess policy needs and contribute to policy formation and to designing and implementing national reforms in the social and employment fields. This report focuses on the timely and meaningful involvement of national social partners in the preparation of the new resilience and recovery plans and the national reform programmes (NRPs) that were temporarily integrated under the European Semester in 2021.
This policy brief explores the social situation of Europeans with a disability during the COVID-19 pandemic. Using data from the March–April 2021 Living, working and COVID-19 e-survey, it compares the situation of respondents with and without a disability in three areas: perceptions of the healthcare system, mental well-being and financial precarity.
This report examines the phenomenon of overtime in the EU, providing a comparative description of how it is regulated in EU Member States. It also assesses how contentious the issue can be and investigates the reasons behind the various disputes and debates. Finally, the report attempts to quantify and characterise the share of overtime for which workers are not paid or compensated. The analysis is based on information collected in EU Member States by the Network of Eurofound Correspondents.
Living and working in Europe, Eurofound’s 2021 yearbook, provides a snapshot of the latest developments in the work and lives of Europeans as explored in the Agency’s research activities over the course of 2021. The range of topics as a result is broad, from the growing diversity of employment across EU regions to developments in minimum wages, and of course the continuing impact of the COVID-19 pandemic.
Every year, Eurofound compiles a report summarising the key developments in minimum wages across EU countries. The report explains how minimum wages are set and describes the role of social partners, covering the evolution of statutory rates, collectively agreed wages and the national debates on these issues.
This report investigates the practical implementation of the European Works Council (EWC) Directive at company level. It explores the challenges faced by existing EWCs and provides examples of identified solutions and remaining issues from the point of view of both workers and management. The report looks at the way that EWCs meet the requirements of the EWC Directive in terms of establishing processes of information and consultation.
This report will map the existing regulations on telework in European Union Member States, including in legislation and collective agreements. It will present the most recent changes to these regulations and shed light on how the future of (tele)work could be regulated at both national and EU level, in order to improve working conditions in telework arrangements and reduce the risks associated with telework and with specific ways of working remotely.
The civil aviation sector has been deeply impacted by the COVID-19 pandemic. It is one of the most severe crises the sector has ever experienced, giving rise to a number of significant challenges for companies and workers alike. This study will explore the role of social dialogue and collective bargaining in how the sector is adapting to the pandemic. What kinds of changes have been introduced, either through social dialogue or collective bargaining? Are the changes temporary or permanent?