Consumer safety is gig economy’s biggest problem

The economy is becoming ‘uberised’, while the new regulations appropriate to this new economy seems to be absent. The regulatory environment that surrounds businesses in the platform economy is often based upon principles and assumptions that no longer apply. The lack of meaningful regulation online allows technology giants to dominate, which can lead to serious consequences. One critical vulnerability of the platform economy is consumer safety. This article mainly discusses the issues caused by the dominance of internet giants, including the vulnerable relationship between the platform workers and consumers, the data privacy issue, the potential society damage, and employee’s concerns about the ethics and moral of their employers.

Horn C. (2019), ‘Consumer safety is gig economy’s biggest problem’, the Irish Times, 21 Feb.


  • Article
  • Other
  • Yes
  • accommodation, household tasks, transport
  • On-location client-determined moderately skilled work, On-location platform-determined routine work
  • Airbnb, Deliveroo, TaskRabbit, Uber
  • platform characteristics and business model, privacy and data protection, Sector aspects, competition, lobbying
  • English
  • The Irish Times (Publisher)
  • 2019
  • Open access
Disclaimer  —  Eurofound aims to keep the information in this database up to date and accurate. If errors are brought to our attention, we will try to correct them. However, Eurofound bears no responsibility or liability whatsoever with regard to the accuracy or content of this database or of external links over which Eurofound services have no control and for which Eurofound assumes no responsibility.