Operating an employer reputation system: Lessons from Turkopticon, 2008-2015

This paper describes AMT and Turkopticon, and attempts to draw lessons from our experiences with Turkopticon for broader efforts to develop broad-based worker power in the "on-demand economy." The paper proceeds as follows. Part I describes AMT in detail. It describes the kinds of tasks available, the kinds of requesters who post them, the process by which work is completed, common problems that arise in the course of work, and so on. It also describes the broader "ecosystems" of tools, practices, and discourses "around" it developed by both workers and requesters. Part II describes Turkopticon in detail. It describes its design and operation; outcomes and current problems; and ongoing discussions about possible future developments. Finally, Part III steps back from the technical and social details of AMT and Turkopticon to draw lessons from our experiences.

Silberman, M. S. and Irani, L. (2016), ‘Operating an employer reputation system: Lessons from Turkopticon, 2008-2015’, Comparative Labor Law & Policy Journal, 37 (1).


  • Research publication, Case study-worker
  • Other
  • Yes
  • professional services
  • Online moderately skilled click work
  • Amazon Mechanical Turk
  • representation, industrial relations, social dialogue, client characteristics, tasks, work organisation
  • English
  • Comparative Labor Law & Policy Journal (Publisher)
  • Qualitative research
  • 2016
  • Subscription
Disclaimer  —  Eurofound aims to keep the information in this database up to date and accurate. If errors are brought to our attention, we will try to correct them. However, Eurofound bears no responsibility or liability whatsoever with regard to the accuracy or content of this database or of external links over which Eurofound services have no control and for which Eurofound assumes no responsibility.