Shared, collaborative and on- demand: The new digital economy

A number of new commercial online services have emerged in recent years, each promising to reshape some aspect of the way Americans go about their lives. Some of these services offer on-demand access to goods or services with the click of a mouse or swipe of a smartphone app. Others promote the commercialized sharing of products or expertise, while still others seek to connect communities of interest and solve problems using open, collaborative platforms. These services have sparked a wide-ranging cultural and political debate on issues such as how they should be regulated, their impact on the changing nature of jobs and their overall influence on users’ day-to-day lives.

Smith, A. (2016), Shared, collaborative and on demand: The new digital economy, Pew Research Center, Washington DC, U.S.


  • Research publication, Case study-worker
  • United States
  • Yes
  • professional services, accommodation, transport, finance
  • worker demographics, income, motivation for platform work, client characteristics
  • English
  • Pew Research Center (Research institute)
  • Qualitative research
  • 2016
  • Open access
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