Work organisation and innovation: Case study: Rabobank, Netherlands

Case study
Publicēts
24 Marts 2013
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Authors: 
Lamers, Josee

Kopsavilkums

Rabobank Nederland (RN) is part of Rabobank Group, which provides financial services and insurance. It is the largest financial services provider in the Netherlands. The innovation described in this case study is an integral new concept of work called ‘Rabo Unplugged’. The new work style unites the organisation’s customer focus with the employees’ entrepreneurship. It enables the organisation to better respond to all needs of customers, while at the same time giving more freedom and responsibility to the employees to prevent them ‘becoming robots’, as one employee interviewed for this case study put it.
  • Full report

    Number of Pages: 
    18
    Reference No: 
    ef12729
    Catalogue info

    Work organisation and innovation: Case study: Rabobank, Netherlands

    Authors: 
    Lamers, Josee

    Rabobank Nederland (RN) is part of Rabobank Group, which provides financial services and insurance. It is the largest financial services provider in the Netherlands. The innovation described in this case study is an integral new concept of work called ‘Rabo Unplugged’. The new work style unites the organisation’s customer focus with the employees’ entrepreneurship. It enables the organisation to better respond to all needs of customers, while at the same time giving more freedom and responsibility to the employees to prevent them ‘becoming robots’, as one employee interviewed for this case study put it.

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