Working conditions on digital labour platforms: Opportunities, challenges, and the quest for decent work

Cross-border, digital labour platforms permit real-time hiring for a range of jobs, from IT programming to graphic design, copywriting and routine clerical tasks. But little is known about working conditions on these platforms or about their employees. This column begins to fill that gap in the scholarship using an ILO survey of 3,500 workers from 75 countries and five major microtask platforms. It finds that even workers who perform valuable labour for successful companies often do so for low wages and without the protections of a regulated employment relationship.

Berg, J., Furrer, M., Harmon, E., Rani, U., Silberman, M., Working conditions on digital labour platforms: Opportunities, challenges, and the quest for decent work. VOX, 20 September 2019.

Metadata

  • Amazon Mechanical Turk, Clickworker, CrowdFlower, Microworkers, Prolific
  • Online client-determined specialist work, Online moderately skilled click work, Online platform-determined higher-skilled work, Online platform-determined specialist work
  • 2019
  • autonomy, flexibility and control, challenges, income, skills and skills development, worker characteristics
  • English
  • Vox EU (Research institute)
  • Qualitative research, Quantitative research
  • Open access
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