Platform economy database

Eurofound’s platform economy database provides information on publications, articles, court cases, initiatives and other outputs related to platform work, or those forms of work that are organised and mediated through online platforms (websites and apps). This resource provides metadata for each entry, such as the name of the author, year of publication, whether it concerns an open access or subscription-based material, a brief description of the content and where available a web link to a source from which eligible users may access content.

Despite Airbnb's popularity as a sharing economy platform, few studies have simultaneously examined its customers’ attitudes toward its website and satisfaction with their Airbnb stay. Adopting the Technology Acceptance Model (TAM) and...

3 March 2017 - In February, 14 Top Testers from across Germany joined Testbirds and IG Metall (a German Worker’s Union) to start a dialogue about fair crowd working. Andreas, Michèle, Alexander, Astrid, Jan and Hermann share their...

Consumer-sourced rating systems are a dominant method of worker evaluation in platform-based work. These systems facilitate the semi-automated management of large, disaggregated workforces, and the rapid growth of service platforms—but...

Reputation has often been proposed as the central mechanism that creates trust in the sharing economy. However, some sharing platforms that focus primarily on social rather than economically driven exchanges have managed to facilitate...

In the era of the gig economy, the job performance is now influenced by the customer rating system. A new London's Employment Tribunal judgment approaches the Uber London issue focusing also on customer feedback. Since drivers are...

Nosedive, the first episode of the third season of the British series Black Mirror, released worldwide on Netflix in October 2016, depicts a dystopian reality where everyone can give a score to anybody else through a five-star system...

The use of customer ratings to evaluate worker performance is increasingly worrisome because of its widespread use in the gig-economy. As scholars in computer and social sciences denounce, this practice entails the risk of producing...

A solution to marketplace information asymmetries is to have trading partners publicly rate each other post-transaction. Many have shown these ratings are effective; we show that their effectiveness deteriorates over time. The problem...

Crowd workers are distributed and decentralized. While decentralization is designed to utilize independent judgment to promote high-quality results, it paradoxically undercuts behaviors and institutions that are critical to high-quality...

On-demand labor platforms offer many in-person services, from ride-hailing to childcare. However, scholars have focused on ride-hailing, leading to a model of “Uberization” that entails the informalization of work. We argue that online...

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