Anticipating and managing the impact of change

Impact of change on work and employment in financial services Forthcoming

Report
Planned publication date
Септември 2022

Abstract

The financial services sector is pertinent for studying the impact of digitalisation, as the main ‘raw material’ of the sector is digitally stored and processed. Process automation in the sector is likely to lead to significant job losses over the next 10 years, as the high street bank presence dRead more

The financial services sector is pertinent for studying the impact of digitalisation, as the main ‘raw material’ of the sector is digitally stored and processed. Process automation in the sector is likely to lead to significant job losses over the next 10 years, as the high street bank presence declines and the online bank presence increasingly accounts for a higher share of overall activity. Such trends have already been identified in bank restructurings captured in Eurofound’s European Restructuring Monitor. This report uses a combination of case studies and analysis of survey data to show how such wide-ranging structural changes are managed at sectoral level and what the implications are for work and employment conditions.

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