The Danish trade union 3F

3F is a Danish trade union that aims to secures better wage and working conditions for its members. In April 2018, 3F and Hilfr signed the first collective agreement on platform work in Denmark. Meanwhile, 3F has been active in protecting food delivery riders in Denmark. 3F has continuously supported the Wolt Workers Group (WWG) to protect Wolt riders. In February 2021, 3F and the Danish Chamber of Commerce (Dansk Erhverv) reached a nationwide collective agreement for food delivery riders in Denmark. 

In April 2018, the Danish trade union 3F and platform for cleaning services Hilfr signed the first collective agreement on platform work in Denmark. The agreement entered into force on 1 August 2018 and covers the so-called ‘Super Hilfrs’ (employee status). Workers are paid at least DKR 141.2 per hour (€19) and an additional DKR 20 (€2.70) as ‘welfare supplement’. The latter must be set aside by the worker for sickness, retirement, holidays and similar. Furthermore, the agreement specifies there will be an information exchange between the platform and tax authorities.

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An assessment of the agreement of early 2020 finds a high level of work satisfaction among Super Hilfrs, including earnings and the security provided by the agreement. From the platform’s perspective, the agreement has improved its visibility and branding as a socially responsible actor.

In 2020, the Danish Competition Council (DCC) assessed that the minimum hourly fee constitutes a concerted practice for the services mediated through Hilfr which might limit the competition. As a result, Hilfr offered to remove the minimum hourly fee for their so-called Freelance Hilfrs (not covered by the collective agreement) and committed to consider the so-called Super Hilfrs as employees in relation to competition law by ensuring a legal subordination relationship and bearing the financial risk of the cleaning work.

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Meanwhile, 3F has been actively working with the Wolt Workers Group (WWG), a Copenhagen-based worker organisation, to protect food delivery platform riders in Denmark. Together with WWG, they have successfully negotiated with Wolt to introduce a pay rise and offer riders accident insurance from 2020, and supported Wolt couriers’ protest against Wolt’s recent change in the payment model which lowered the minimum pay for short deliveries and cancelled the weekend delivery bonus. Detailed information of the Wolt Workers Group can be found here.

In February 2021, 3F and the Danish Chamber of Commerce (Dansk Erhverv) reached a nationwide collective agreement for food delivery riders valid from 2021 to 2023. The agreement will give riders a regulated wage, pension and sick pay, and recognise riders’ negotiated rights. Just Eat has signed the agreement.

In detail, the agreement provides:

  • A base hourly wage of DKK 124.20 (€16.6) from 1 March 2021, and it will rise to DKK 127.35 (€17.10) from 1 March 2022;
  • A normal weekly working time set to a minimum of 8 hours and up to 37 hours, with over time allowed up to 44 hours in total;
  • Provision of a free vehicle (an allowance if the employee has his/her own), work clothes and safety equipment.

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Access the Initiative

The Danish trade union 3F


  • Initiative
  • Negotiation of working conditions, Organising and representing workers, Provision of insurance and social protection, Taxation
  • Denmark
  • Business association, Employee organisation, Platform
  • Yes
  • household tasks
  • On-location client-determined moderately skilled work
  • Hilfr
  • English
  • 2021
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