Ombuds Office

In cooperation with the German metalworkers’ union (IG Metall), several platforms and the German Crowdsourcing Association have established a joint Ombuds Office. This is intended to address complaints and resolve disputes between workers, clients and platforms (applicable only to those which have signed the Crowdsourcing Code of Conduct). Issues may be logged through an online form in German or English and are considered eligible when:

  • The platform in question has signed the Code of Conduct;
  • The complaint is concrete, for example when it concerns payment or procedures on the platform;
  • The issue has already been raised with the platform but has not been (satisfactorily) resolved.



  • Initiative
  • Arbitration
  • Germany
  • Employee organisation, Platform
  • Yes
  • English, German
  • 2021
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