EMCC European Monitoring Centre on Change

118-118

Company/Organisation:
118-118

Geographic Location

Country: United Kingdom
Region: Plymouth; Devon; South West

Company

Sector: Administrative services
Administrative and support service activities
82.2 - Activities of call centres
Number Employed: 180

Employment Effects

Announcement Date: 01-03-2010
Planned Job Reductions min: 180
Planned Job Reductions max: 180
Type of Restructuring: Closure
Foreseen End Date: 30-06-2010

Additional Information

118-118 telephone directory inquiries company announced plans to close its call centre in Plymouth in June 2010 resulting in the loss of 180 jobs. The closure was blamed on an increase in the customers using the internet to access information. Employees are being offered voluntary redundancies and some of the staff are being given the chance to apply for vacancies at 118-118 call centres in South Wales.