EMCC European Monitoring Centre on Change



Geographic Location

Country: United Kingdom
Region: Glasgow City; South Western Scotland; Scotland
Location of affected unit(s): Glasgow


Sector: Information / communication
61 - Telecommunications
Number Employed: 480

Employment Effects

Announcement Date: 27-11-2006
Planned Job Reductions min: 120
Planned Job Reductions max: 120
Type of Restructuring: Relocation
Employment Effect Start: 23-01-2007
Foreseen End Date: 23-04-2007
Planned Job Creation: 200

Additional Information

The mobile phone company 3 is to lose around a quarter of its call centre staff in Glasgow. About 120 jobs will go over the next three months but the company said it hopes to redeploy some of them in its retail outlets. A company spokesman said the plans would mean that some of the contact centre functions would be relocated elsewhere. The move will affect staff working in the St Vincent Street centre. A spokesman said: 'As our business matures, we have realised we need to create more opportunities for face-to-face contact with our customers.' 'Over the next year we plan to dramatically increase the number of 3 stores which will enable customers to engage directly with our business.' 'A consultation process is already in place, and we have a firm commitment to re-deployment.' 'Where it is not possible to find re-deployment opportunities within 3, we will be working in partnership with Scottish Enterprise and other relevant partners to help find roles for employees wherever we can.'