EMCC European Monitoring Centre on Change

3g Human Technology

3g Human Technology

Geographic Location

Country: Italy
Region: Sud
Location of affected unit(s): Sulmona (L'Aquila), Campobasso


Sector: Administrative services
Administrative and support service activities
82.20 - Activities of call centres
Number Employed: 450

Employment Effects

Announcement Date: 22-11-2016
Planned Job Reductions min: 197
Planned Job Reductions max: 248
Type of Restructuring: Internal restructuring
Employment Effect Start: 06-02-2017

Additional Information

Call centre operator 3G Human Technology is to dismiss at least 197 workers at the sites of Sulmona, near L’Aquila (91) and Campobasso (106). Reportedly the high number of dismissals is also linked to recent court rulings obliging the company to reinstate about 30 workers unfairly dismissed. The number of dismissals might increase over the next weeks. According to media sources, the company intends to open a collective dismissal procedure for another 51 workers employed at the headquarters in Rome.

The company currently employs about 1,200 workers in Italy and it has been undergoing a long period of crisis, reporting significant budget losses. Over the last years, 3G Human Technology has made recourse to social shock absorbers and implemented collective dismissals. Unions pointed to the need for national law provisions tackling the collapse of the sector and delocalisation.