EMCC European Monitoring Centre on Change

Abbey National

Abbey National

Geographic Location

Country: United Kingdom
Location of affected unit(s): Southampton (South East) Stockton-on-Tees(North East)


Sector: Financial services
Financial and insurance activities
64 - Financial service activities, except insurance and pension funding
Group: Banco Santander

Employment Effects

Announcement Date: 16-05-2004
Planned Job Reductions min: 600
Planned Job Reductions max: 600
Type of Restructuring: Offshoring/Delocalisation

Additional Information

Nearly 600 jobs could be lost from Abbey National as the banking group looks at moving its call centres overseas. Abbey is understood to be reviewing its call centres and other operational sites with IT services supplier EDS, with which it has a £260 million joint venture, and is reported to be considering moving billing and call centre operations to India, which could lead to the loss of 470 jobs at Abbey's site near Southampton and about 100 jobs from Stockton-on-Tees.