EMCC European Monitoring Centre on Change

Accenture Outsourcing

Accenture Outsourcing

Geographic Location

Country: Italy
Region: Sicilia; Isole
Location of affected unit(s): Palermo


Sector: Administrative services
Administrative and support service activities
82.2 - Activities of call centres
Number Employed: 262
Group: Accenture

Employment Effects

Announcement Date: 24-07-2014
Planned Job Reductions min: 262
Planned Job Reductions max: 262
Type of Restructuring: Closure
Employment Effect Start: 01-11-2014
Foreseen End Date: 02-11-2014
Direct Dismissals: 262

Additional Information

Accenture Outsourcing, a company owned by the transnational consulting and outsourcing firm Accenture, is to close its call center in Sicily cutting 262 jobs.

The decision follows the decision announced in January by the former owner of the site and sole client, British Telecom Italia, to cancel the procurement contract. Subsequently, negotiations were held among both the companies and trade unions without reaching an agreement to safeguard workers and the site.

In the following days, the company will start a collective dismissal procedure and negotiate with employee representatives measures to reduce the impact of lay-offs.

Workers and trade unions protested against the decision announcing a permanent assembly, a 48 hours strike against the decision and asking the intervention of local institutions.