EMCC European Monitoring Centre on Change

Almaviva Contact

Almaviva Contact

Geographic Location

Country: Italy
Region: Palermo; Sicilia; Isole
Location of affected unit(s): Palermo


Sector: Administrative services
Administrative and support service activities
82.20 - Activities of call centres
Group: Almaviva

Employment Effects

Announcement Date: 16-07-2019
Planned Job Reductions min: 0
Planned Job Reductions max: 1600
Type of Restructuring: Internal restructuring
Direct Dismissals: 0

Additional Information

The call centre company Almaviva Contact announced that in the first ten days of September it will open a collective dismissal procedure involving 1,600 operators of its site in Palermo.

During a meeting at the employer association Sicindustria, Almaviva Contact presented to the trade unions the economic data of the Palermo office, which show a loss of €5.7 million. Furthermore, the company informed the trade union delegation that, with the exception of some temporary increases that will exclusively concern the months of July and August, the clients have not proposed any increase in volumes useful to consolidate jobs at the Palermo site.

The trade unions expressed strong preoccupation and asked for the involvement of public institutions.

Almaviva dismissed 1,646 call centre worker in Rome in 2017.

Update, 25/09/2019: A summit between the call centre company, the trade unions and the ministers of labour and Southern Italy, ended with an agreement suspending the layoffs announced by Almaviva Contact, at least until March 2020. The agreement entails an extension of solidarity contracts, already applied to the workforce, for the next six months. This transitional solution should allow to discuss a more comprehensive intervention for the problems of the telecommunications sector and, in particular, outsourcing and downwards price competition issues. A negotiation table at the Ministry of Labour has already been called for October 14.