EMCC European Monitoring Centre on Change



Geographic Location

Country: Poland
Region: Bielsko-bialski; Slaskie; Poludniowy
Location of affected unit(s): Bielsko-Biała


Sector: Administrative services
Administrative and support service activities
82.20 - Activities of call centres
Number Employed: 150

Employment Effects

Announcement Date: 14-10-2021
Type of Restructuring: Business expansion
Employment Effect Start: 20-11-2021
Planned Job Creation: 100

Additional Information

French multinational group Armatis, specialised in customer service, CRM solutions and support marketing techniques, has announced that it will hire 100 call centre agents at its contact centre in Bielsko-Biała. The company is moving into a new office, with a space of almost 1,500 square meters, in the city; the new office is expected to open on 20 November 2021.

Operating for over 30 years, Armatis currently employs about 9,000 people worldwide. In Poland, Armatis has its branches in five locations (Warsaw, Katowice, Kraków, Stalowa Wola and Bielsko-Biała), employing about 1,400 staff. In Bielsko-Biała, Armatis currently employs 150 employees and the call centre provides its services to brands such as Orange and Canal+.