EMCC European Monitoring Centre on Change



Geographic Location

Country: France
Region: Hauts-de-Seine; île de France
Location of affected unit(s): Montrouge


Sector: Administrative services
Administrative and support service activities
82.2 - Activities of call centres
Number Employed: 348

Employment Effects

Announcement Date: 23-08-2004
Planned Job Reductions min: 210
Planned Job Reductions max: 210
Type of Restructuring: Offshoring/Delocalisation

Additional Information

B2S-Timing, call centre company working exclusively for SFR, has decided to relocate 210 of its 348 employees to Morocco, to handle the night and Sunday calls. The company is based in Montrouge (Hauts-de-Seine). SFR has denied any implication in the decision, pointing out that it has only outsourced 20% of its call centre activities.