EMCC European Monitoring Centre on Change

BT Openreach

Company/Organisation:
BT Openreach

Geographic Location

Country: United Kingdom

Company

Sector: Information / communication
Telecommunications
61 - Telecommunications
Group: BT

Employment Effects

Announcement Date: 19-05-2014
Type of Restructuring: Business expansion
Planned Job Creation: 1600

Additional Information

Telecommunications company BT has announced that it is to create 1600 new jobs across its Openreach local access network business. The jobs will be for engineers to install lines and fix faults. As part of the recruitment drive, BT has launched a campaign to encourage more women into engineering jobs. The company also expects a significant number of these jobs to be filled by ex-service people, reflecting a long standing association between the company and the UK's armed forces. Over the last three years more than 1600 of Openreach's recruits have had a service background. The timeline for the new jobs is not clear, but it is reported that advertising has already started in some areas.

The industry regulator Ofcom has indicated that BT needs to improve service levels so that customers who have faults are not left too long without web access. Faults should be repaired within two working days and new lines should be installed within twelve working days.