EMCC European Monitoring Centre on Change

Convergys Corporation

Convergys Corporation

Geographic Location

Country: Poland
Region: Lubelski; Lubelskie; Wschodni
Location of affected unit(s): Lublin


Sector: Administrative services
Administrative and support service activities
82.2 - Activities of call centres
Number Employed: 120

Employment Effects

Announcement Date: 19-08-2017
Type of Restructuring: Business expansion
Employment Effect Start: 01-10-2017
Planned Job Creation: 180

Additional Information

American customer support company Convergys Corporation announced it will create 180 new jobs at its customer contact centre in Lublin. The call centre will provide pre-sales and after-sales customer service operations for Samsung Electronics Poland, and the branch will be launched in October 2017.

Convergys Corporation provides a wide range of customer management solutions. The company employs approx. 125,000 people in 150 service centers located in 150 locations around the world. Convergys Corporation has been operating in Poland since 2005 at it has customer contact centres in Szczecin and Lublin. The Lublin unit was founded in 2014 and currently it employs 120 staff.