EMCC European Monitoring Centre on Change



Geographic Location

Country: Spain
Location of affected unit(s): Córdoba (Andalucia) and Madrid


Sector: Administrative services
Administrative and support service activities
82.20 - Activities of call centres
Number Employed: 8000

Employment Effects

Announcement Date: 20-07-2021
Planned Job Reductions min: 422
Type of Restructuring: Internal restructuring
Employment Effect Start: 20-07-2021
Direct Dismissals: 422

Additional Information

Emergia, the multinational call-centre company based in Spain, has announced a collective redundancy plan that will affect 422 workers, with 296 job cuts in Cordoba and 126 job cuts in Madrid. As of August 2021, it is still not clear when the redundancy plan will be completed. In the meantime, the company continues to hire in other parts of Spain, including Barcelona and Las Palmas. 

According to the company, this adjustment is mainly due to the failure of Vodafone's 'loyalty' campaign.

The Spanish trade union federation General Confederation of Labor (Confederación General del Trabajo, CGT) has expressed concerns on the impact on employment in Cordoba (a province with a high unemployment rate). CGT demands that workers in Cordoba be hired remotely to avoid redundancies. The Workers' Commissions (Spanish: Comisiones Obreras, CCOO) supports this alternative measure and proposes other measures such as providing outplacements for the affected workers. 

In 2011, Emergia created about 500 jobs in Spain.