EMCC European Monitoring Centre on Change



Geographic Location

Country: Ireland
Region: West; Border, Midland and Western
Location of affected unit(s): Galway


Sector: Information / communication
IT and other information services
62 - Computer programming, consultancy and related activities

Employment Effects

Announcement Date: 06-01-2021
Type of Restructuring: Business expansion
Planned Job Creation: 100

Additional Information

Genesys has announced it is to create an additional 100 jobs at its R&D centre in Galway or across Ireland in remote positions. The software engineering roles will include software development, cloud computing, DevOps, AI and user experience.

The 100 roles are in addition to the 200 jobs announced by the company in 2018 which were to be in post by the second half of 2021 and the company is also on track to meet this initial commitment.

“We’re expanding our software R&D workforce in Ireland to support our continued business growth. Ireland has a rich and diverse pool of tech talent that has been a significant contributor to our ability to deliver market differentiating customer experience innovation,” said Joe Smyth, senior vice-president of research and development and site lead for Galway at Genesys.