EMCC European Monitoring Centre on Change



Geographic Location

Country: United Kingdom
Region: Lancashire; North West
Location of affected unit(s): Leeds and Bury


Sector: Information / communication
61 - Telecommunications

Employment Effects

Announcement Date: 24-11-2004
Type of Restructuring: Business expansion
Employment Effect Start: 01-12-2004
Foreseen End Date: 01-05-2005
Planned Job Creation: 800

Additional Information

Mobile phone company mmO2 is creating 800 jobs at its call centres operations in Bury and Leeds to deal with its increasing number of customers. The company plans to hire an extra 300 people in Leeds by May 2005. The new jobs come as the company moves its 3,000 customer services staff, located in two separate buildings in the area, into new facilities in the Arlington Business Centre. Meanwhile in Bury - where O2 is now the largest employer - it is creating a further 500 jobs as it increases capacity at its customer support call centre.