EMCC European Monitoring Centre on Change

Norwich Union

Norwich Union

Geographic Location

Country: United Kingdom


Sector: Financial services
Financial and insurance activities
65 - Insurance, reinsurance and pension funding, except compulsory social security
Number Employed: 33000
Group: Aviva

Employment Effects

Announcement Date: 02-12-2003
Planned Job Reductions min: 2350
Planned Job Reductions max: 2350
Type of Restructuring: Offshoring/Delocalisation
Other Job Reduction Measures: 1850

Additional Information

Norwich Union, the biggest UK insurer, announced the transfer of 2,350 administrative jobs and IT jobs to India. 350 will be call centre jobs, the rest are support roles in administration, processing and IT. 80% of the cuts will be absorbed by current vacancies, staff turnover and voluntary redundancies. The rest (about 500 jobs)will be moved to other jobs, although the company said compulsory redundancies could not be ruled out.