EMCC European Monitoring Centre on Change

Royal Bank of Scotland

Royal Bank of Scotland

Geographic Location

Country: United Kingdom
Region: Southampton; Hampshire and Isle of Wight; South East
Location of affected unit(s): Southampton


Sector: Administrative services
Administrative and support service activities
82.20 - Activities of call centres
Number Employed: 243

Employment Effects

Announcement Date: 24-07-2019
Planned Job Reductions min: 243
Planned Job Reductions max: 243
Type of Restructuring: Closure
Foreseen End Date: 31-12-2019

Additional Information

Royal Bank of Scotland (RBS) announced plans to close its contact centre in Southampton by the end of 2019, resulting in the loss of 243 jobs. The closure of the Southampton site follows the job cuts in the bank's operations in Greenock. While the decision to cut jobs at Greenock was attributed to changes in customer preferences, the decision to close the Southampton call centre appears to be related to the lease on the premises, which is due to expire in May 2020. The national officer for the Unite union has called on the bank to reconsider its decision. According to the report, the bank intends to create new roles in Manchester and Southend, but considering the distance of these sites from Southampton, the solution may be unrealistic for many employees even if redeployment were to be offered.