EMCC European Monitoring Centre on Change

SFR Service Clients

SFR Service Clients

Geographic Location

Country: France
Location of affected unit(s): Lyon, Toulouse and Poitiers


Sector: Manufacturing
Manufacture of computer, electronic and optical products
26 - Manufacture of computer, electronic and optical products
Number Employed: 1877
Group: Vivendi

Employment Effects

Announcement Date: 23-05-2007
Planned Job Reductions min: 1877
Planned Job Reductions max: 1877
Type of Restructuring: Outsourcing
Employment Effect Start: 01-08-2007
Foreseen End Date: 31-12-2007

Additional Information

Vivendi's mobile telephone unit SFR announced on 23 May 2007 that SFR Service Client, the subsidiary in charge of customer relations, is planning to transfer three of its call centres to two subcontractors: Teleperformance and Division Arvato Services. The call centres to be transferred are located in Lyon (582 staff), Toulouse (724 staff) and Poitiers (571 staff), SFR Service Clients said in its press release. The company said the announcement was made to employee representatives on 23 May and that the subcontractors had agreed to guarantee jobs at the sites 'for at least three years'. SFR Service Clients confirmed that the group was aiming to implement the transfer between August and December 2007, subject to agreement with unions. A spokesman for SFR said the deal did not constitute a sale, but rather the transfer of buildings and employment contracts to the two subsidiaries. Staff at the Lyon, Toulouse and Poitiers centres staged a walk out this morning, in reaction to the announcement, with employees at a fourth centre in Massy planning strike action.