EMCC European Monitoring Centre on Change



Geographic Location

Country: Spain
Location of affected unit(s): Seville and Barcelona


Sector: Administrative services
Administrative and support service activities
82.20 - Activities of call centres

Employment Effects

Announcement Date: 17-12-2019
Planned Job Reductions min: 306
Type of Restructuring: Internal restructuring
Employment Effect Start: 01-01-2020
Direct Dismissals: 306

Additional Information

Call center multinational company Sitel officially announced the laborforce adjustment of 306 jobs (303 in its Seville centre and 3 more in Barcelona) after negotiations between company and unions ended without agreement. While union representatives demanded the relocation of all those affected employees in other clients campaigns, Sitel proposed to relocate 36 workers, although reducing working hours and proposing geographical mobility to Madrid to another 50 workers (with a single-payment aid of €1,000). 

Sitel argues that the loss of its main client (Orange), for which they managed client assistance, forces them to implement the adjustment. Nevertheless, unions highlight the fact that the company is trying to replace permanent jobs with temporary contracts.