EMCC European Monitoring Centre on Change



Geographic Location

Country: France
Region: Puy-de-Dôme; Auvergne; Centre-Est
Location of affected unit(s): Cournon-d'Auvergne


Sector: Administrative services
Administrative and support service activities
82.20 - Activities of call centres
Number Employed: 500
Group: Creadev

Employment Effects

Announcement Date: 11-02-2020
Type of Restructuring: Business expansion
Employment Effect Start: 11-02-2020
Foreseen End Date: 30-06-2020
Planned Job Creation: 275

Additional Information

The Sitel group, specialised in remote customer relationship management, has announced the recruitment of 275 positions on permanent contracts for its call centre located at Cournon d'Auvergne (Puy-de-Dôme). Recruitment will take place before 30 June 2020. To cope with the workload due to the arrival of a new client, the automotive group PSA, the company is launching a major recruitment plan for customer advisers in partnership with the public employment service (Pôle Emploi). A three-week training course will be given to the people recruited, who will be paid the legal minimum wage (SMIC), with a possible performance bonus, on a 35-hour weekly basis. The selected candidates will join the 500 employees of Sitel Clermont-Ferrand.