Company/Organisation:
Teleperformance
Geographic Location
Country:
France
Location of affected unit(s):
Lyon and Toulouse
Company
Sector:
Administrative services
Administrative and support service activities
82.2 - Activities of call centres
Group:
Teleperformance Group
Employment Effects
Announcement Date:
23-05-2007
Type of Restructuring:
Business expansion
Employment Effect Start:
01-08-2007
Foreseen End Date:
31-12-2007
Planned Job Creation:
1306
Additional Information
Teleperformance, formerly SR.Teleperformance, strengthened its commercial partnership with SFR Service Client on 23 May 2007 and agreed to take-over two customer contact centers of SFR Service Client in Lyon and Toulouse employing all 1,306 staff: 582 in Lyon and 724 in Toulouse. Vivendi's mobile telephone unit SFR is planning to outsource another call centre to subcontractor Arvato Services. Both outsourcing agreements will take place between August and December 2007. Teleperformance has agreed to guarantee the jobs at the site 'for at least three years'. In 2006, the Teleperformance Group achieved 1.38 million Euro in revenues. The Group operates nearly 59,000 computerised workstations with more than 70,000 employees across 275 contact centers (including 93 contact centers directly managed in clients' premises) in 43 countries.
Sources:
24-05-2007La Tribune
24-05-2007Sud Ouest
23-05-2007Journal des Finances
23-05-2007La Tribune
24-05-2007Les Echos
Sources Links:
http://www.distributique.com/actualites/lire-sfr-veut-externaliser-une-partie-son-service-clients-7835.html