EMCC European Monitoring Centre on Change



Geographic Location

Country: France
Location of affected unit(s): Lyon and Toulouse


Sector: Administrative services
Administrative and support service activities
82.2 - Activities of call centres
Group: Teleperformance Group

Employment Effects

Announcement Date: 23-05-2007
Type of Restructuring: Business expansion
Employment Effect Start: 01-08-2007
Foreseen End Date: 31-12-2007
Planned Job Creation: 1306

Additional Information

Teleperformance, formerly SR.Teleperformance, strengthened its commercial partnership with SFR Service Client on 23 May 2007 and agreed to take-over two customer contact centers of SFR Service Client in Lyon and Toulouse employing all 1,306 staff: 582 in Lyon and 724 in Toulouse. Vivendi's mobile telephone unit SFR is planning to outsource another call centre to subcontractor Arvato Services. Both outsourcing agreements will take place between August and December 2007. Teleperformance has agreed to guarantee the jobs at the site 'for at least three years'. In 2006, the Teleperformance Group achieved 1.38 million Euro in revenues. The Group operates nearly 59,000 computerised workstations with more than 70,000 employees across 275 contact centers (including 93 contact centers directly managed in clients' premises) in 43 countries.