EMCC European Monitoring Centre on Change



Geographic Location

Country: Portugal
Region: Grande Porto; Norte; Continente
Location of affected unit(s): Vila Nova de Gaia


Sector: Administrative services
Administrative and support service activities
82.2 - Activities of call centres
Number Employed: 200

Employment Effects

Announcement Date: 22-11-2018
Type of Restructuring: Business expansion
Employment Effect Start: 27-11-2018
Foreseen End Date: 31-12-2018
Planned Job Creation: 300

Additional Information

Teleperformance has announced plans to create 300 new positions at its centre in Vila Nova de Gaia. The centre started operating in January 2018 and as of November 2018 employs 200 people. The company offers job vacancies for different levels of qualification and for projects developed in Portuguese, German, Dutch, English and Italian languages.

Teleperformance Portugal is part of the Teleperformance group, which specialises in customer experience management and shared services for international markets. The group employs 10,000 people from 82 nationalities worldwide and provides services in 35 languages for 64 markets.