EMCC European Monitoring Centre on Change

Telus International

Telus International

Geographic Location

Country: Romania
Location of affected unit(s): different locations in Romania


Sector: Administrative services
Administrative and support service activities
82.20 - Activities of call centres
Number Employed: 2500
Group: Telus International

Employment Effects

Announcement Date: 24-02-2022
Type of Restructuring: Business expansion
Employment Effect Start: 24-02-2022
Foreseen End Date: 31-12-2022
Planned Job Creation: 1500

Additional Information

Telus International, a Canadian-owned global customer outsourcing company, has announced plans to create 1,500 new jobs in Romania by the end of 2022.  Telus International is a multilingual contact centre which provides business process outsourcing and information technology outsourcing services. The company operates in Romania since 2004.

As of December 2021, Telus International has 2,500 employees in Romania spread across three centres in Brasov (Brasov County), Bucharest and Craiova (Dolj County). In 2021, the company implemented the concept of ‘work from anywhere’, which facilitated the recruitment of 1,000 workers.

Globally, the company has a workforce of 62,000 across 28 countries which provide support in over 50 languages. Telus works with over 600 customers in fast-growing industries such as technology, gaming, hospitality and telecommunications.