EMCC European Monitoring Centre on Change

Virgin Media

Virgin Media

Geographic Location

Country: United Kingdom
Region: Swansea; West Wales and The Valleys; Wales


Sector: Administrative services
Administrative and support service activities
82.2 - Activities of call centres
Number Employed: 14000

Employment Effects

Announcement Date: 02-08-2018
Planned Job Reductions min: 772
Planned Job Reductions max: 772
Type of Restructuring: Internal restructuring
Employment Effect Start: 02-08-2018
Foreseen End Date: 01-08-2019
Direct Dismissals: 772

Additional Information

Virgin Media has announced that it will close its customer service centre in Swansea, making 772 employees redundant by July 2019. The plan was first announced in May and confirmed on 2nd August.

The company has said that 470 customer operations roles from Swansea will transfer to subcontractors or Virgin’s site near Manchester.

The CEO of the company said that the restructuring is part of a three-year plan to acquire new sites and invest in existing ones elsewhere in the UK.

The leader of Swansea Council said they will do everything to help affected workers and criticised Virgin Media:  “We hope Virgin Media will work with us because the company owes the people of Swansea a debt.”