EMCC European Monitoring Centre on Change

Virgin Media

Virgin Media

Geographic Location

Country: United Kingdom
Location of affected unit(s): Birmingham, Manchester, Sheffield and Teesside


Sector: Administrative services
Administrative and support service activities
82.20 - Activities of call centres
Number Employed: 14000
Group: Liberty Global Group

Employment Effects

Announcement Date: 24-03-2020
Type of Restructuring: Business expansion
Employment Effect Start: 24-03-2020
Planned Job Creation: 100

Additional Information

Virgin Media, the UK-based telephone, television and internet services provider has announced that it is creating up to 500 new customer support positions in Birmingham, Manchester, Sheffield and Teesside. The new jobs include an unspecified number of permanent and fixed-term positions.

This business expansion is a response to the Covid-19 pandemic: the company is ‘on-shoring’ jobs that were outsourced to call centres in India and the Philippines and are now affected by the ‘lockdown’ in these countries.

A representative of Virgin Media said that the company had introduced various safety measures, such as better cleaning and spacing out desks to protect staff working in call centres.